Overview
At SlamJump, we value your privacy and are committed to protecting the personal information of our guests and their families. We only use your details to provide you with bookings, services, and information directly related to SlamJump. We will never sell your information or contact you about unrelated products or services.
By using our website (slamjump.co.nz), booking system, or visiting our venues, you agree to this Privacy Policy. We may update this policy occasionally, so please review it periodically.
Your Personal Information
We collect personal information you voluntarily provide, including but not limited to:
- Names, email addresses, and phone numbers
- Booking details for birthday parties, private hire, and general admissions
- Payment details provided for deposits or online purchases
- Information for competitions, promotions, or marketing subscriptions
- Allergy or dietary information for children
We also collect information necessary for safety, security, and operational purposes.
Use of Your Information
We use your personal information to:
- Manage bookings, services, and payments
- SSend marketing communications, promotions, and updates (you can opt out at any time)
- Respond to enquiries, feedback, or complaints
- Improve our services, website, and customer experience
- Keep records for operational, accounting, and legal purposes
Children's Information
SlamJump is a children-focused venue. We collect only the minimum information necessary for children's bookings and safety. Parents or guardians must provide consent for the collection and use of children's personal information.
CCTV and Safety Monitoring
Our venues are monitored by CCTV 24/7 for security, safety, and operational purposes. Footage is used only for legitimate safety, legal, or operational reasons and is retained for up to 30 days, unless required longer for investigations or legal obligations.
Third-Party Services
We use trusted third-party providers to operate our website, booking systems, email marketing, payment processing, and analytics. These providers are contractually bound to protect your information and only use it to provide services on our behalf.
Disclosure
We will not share your personal information except:
- With your consent
- To provide a service (e.g., third-party booking platforms, payment processors)
- When required by law, to prevent harm, or to detect fraud
- With service providers who are contractually bound to protect your information
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and payment records may be retained for up to 7 years for regulatory and accounting purposes.
Your Rights
Under New Zealand's Privacy Act 2020, you have the right to:
- Access personal information we hold about you
- Request corrections to your information
- Request deletion where legally permissible
- Withdraw consent for marketing communications
Requests can be made via info@slamjump.co.nz. We will respond in accordance with the law.
International Data Transfers
Some of our third-party service providers may store or process information outside New Zealand. We ensure that any transfer of personal information is protected and complies with the Privacy Act 2020.
Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. While we use safeguards, no system is completely secure, and we cannot guarantee 100% security of data transmitted online.
Access & Correction
You may request access to or correction of your personal information at any time. Please contact info@slamjump.co.nz
Complaints
If you have any questions or concerns about your personal information, please contact us first at info@slamjump.co.nz. If unsatisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner in New Zealand.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated on our website, and the latest version will always be available at slamjump.co.nz/privacy